At AnondoShop, we are committed to providing exceptional customer service and support. Our support policy outlines how we assist our customers before, during, and after their purchases.

1. Customer Support Channels:

   • You can reach our support team through the following methods:
     • Email: support@anondoshop.com
     • Phone: +8801756474265
     • Live Chat: Available on our website during business hours.
     • Social Media: Connect with us on Facebook, Instagram, and WhatsApp for quick assistance.

2. Response Time:

   • We strive to respond to all customer inquiries within 24 hours during business days.
   • During holidays or peak seasons, response times may vary slightly, but we will still aim to reply as promptly as possible.

3. Support Hours:

   • Our customer support team is available:
     •  Saturday to Thursday: 9 AM to 6 PM (BST)
     • Thursday: 10 AM to 2 PM (BST)
     • Closed on Friday and public holidays.

4. Order-Related Support:

   • Order Status: For inquiries regarding the status of your order, you can track it via your account dashboard or contact our support team.
   • Product Inquiries: If you need more information about a product, feel free to contact us before making a purchase.

5. Issue Resolution:

   • Defective or Damaged Products: If you receive a damaged or defective product, please notify us within 7 days of delivery. We will assist you in replacing or refunding the product according to our return policy.
   • Order Issues: If your order is incorrect or incomplete, please get in touch with us immediately. We will ensure the issue is resolved quickly and efficiently.

6. Feedback and Complaints:

   • We value your feedback and strive to improve our services. If you have any complaints or suggestions, you can share them with our support team through email or phone.

7. Self-Help Resources:

   • Visit our FAQ section on the website for answers to common questions.
   • You can also access helpful guides on how to place orders, track shipments, and manage your account.